Driving ROI with our local Accountants

The challenge: 

The firm, with over 25 employees operating across two sites, faced inconsistent HR processes, leading to confusion around policies, compliance risks, and a lack of confidence among managers and employees.

The Solution:

• We undertook a full audit of existing HR policies, procedures and documentation to identify gaps, inconsistencies and areas requiring improvement.
• Based on the findings, we developed clear, consistent HR policies tailored to the business, advised on legal compliance and best practice for contracts and handbooks, and supported managers in implementing these changes effectively.
• We introduced a structured performance review process, alongside clearer guidance on development, recognition and progression, to improve engagement and accountability across the team.

The outcome: 

• As a result, employee satisfaction increased from 60% in 2021 to 78% in 2023, while employee turnover reduced from 20% to 14% over the same period.
• Feedback from employee engagement surveys showed significant improvements, with employees agreeing they receive training and support to do their job well, increasing from 55% to 95%, satisfaction with opportunities for progression rising from 45% to 80%, and meaningful recognition for strong performance increasing from 65% to 80%.
• Managers now report feeling more confident handling HR matters, with clearer frameworks in place, and the business continues to receive ongoing HR support to remain compliant and well-equipped for future people challenges.