Employee Assistance Programme (EAP) Services


We've been working with Charlie from the HR Dept in Bristol for several years, and his service has been exceptional. Charlie is incredibly knowledgeable, professional, and always responsive. Whether it's addressing complex HR issues or providing timely advice, he consistently delivers high-quality support. Highly recommend Charlie for any HR consulting needs!Steven,
We've used the HR Dept South London branch for many years now and wouldn't go anywhere else. They are always there when we need them and support us with issues from quick questions right through to complex employment situations. We know we can always trust them to provide us with prompt and reliable support. It's always nice to see a friendly face on a call when work is a bit stressful.Happy client,
Our staff HR training was facilitated by Ryan Gay, owner of the HR Dept Exeter. Ryan's excellent expertise and experience in the sector was invaluable and provided reassurance to the staff team who can often feel overwhelmed or anxious about HR related issues which are often complex and multi-faceted. Ryan's delivery and interaction with the group allowed for openness and transparency within the discussion and encouraged engagement. Staff fed back that the training was excellent and came away feeling more knowledgeable and confident in tackling HR concerns and in asking for help from our experts, the HR Dept (Exeter).Sarah,
HR Dept are a team of professionals that are proactive in supporting our Charity HR. From recruitment, onboarding and induction to appraisals, salary reviews and exit interviews, everything is streamlined and all carried out extremely efficiently. We get instant advice and guidance from the team on all aspects of HR and our policies and procedures are always kept up to date and communicated. A real weight of our minds, knowing the charity and all staff are looked after and supported.Charity client,
Looking after your employees’ health and well-being
Good health is good for business. Alongside the financial cost of sickness absence, employee health matters can be sensitive and difficult to manage. The happier and healthier your employees are, the more productive they will be in your business. We can work with you to find options to suit your company size and budget.
Life can be a big juggling act. With finances to manage, family responsibilities and work pressures, some people can find this more of a challenge than others. Whilst it is not your responsibility to get involved with the personal woes of your workforce, action needs to be taken if they are beginning to have a detrimental effect on a person’s work. This is where an employee assistance programme can help.
Providing access to support services including qualified guidance or counselling on sensitive subjects, may sound expensive or a service that only a corporate business can provide. But our employee assistance programme (EAP) does not cost the earth and can reinforce your commitment to well-being.
For a low-cost annual fee, you can provide your employees with support they can count on:
Up to six face-to-face counselling sessions per year, per presenting issue.
Support is available via a free phone line and email.
Support is available 24 hours a day, 7 days a week, 365 days a year.
A team of highly trained and qualified professionals who are experts in the above matters.
Looking to implement an EAP?
Occupational health
An independent assessment from a specialist occupational health physician or nurse can provide invaluable advice and guidance for managing sickness absence appropriately. Managers of smaller businesses typically don’t have the time to undertake this themselves. Let us take this off your hands. We’ll provide the peace of mind that occupational health for your business is being managed professionally by the experts. Our service includes:
Reporting for employment tribunals
Work capability assessments
Pre-employment medicals
Skype medical assessments
Frequent questions answered
Disability, employment law and the workplace
Up next learn more about redundancies.
Employee Assistance Programme FAQ
A well-implemented EAP can help to improve workplace productivity and morale, reduce sickness rates and health care costs, and build trust and respect between employers and employees, which all play a significant role in optimising business performance and improving office culture.
Our EAP provides quick and easy access to counsellors via a range of options including video, online chat, telesupport and an online group.
EAP services are entirely confidential. Employees are not required to tell anyone that they are using an EAP and an employer will not be notified that an employee has contacted an EAP without the employee’s consent or written permission. Likewise, EAP counsellors will not share any details of the sessions with an employer.
Employees are given a 24 hour phone number to call, where they can connect with a trained consultant, who will talk over their issues and help them determine the best course of action.
Given that all our consultants are trained counsellors or psychotherapists, that initial conversation may be all your employee needs. If it isn’t, they will be put in touch with a therapist or relevant expert for further assistance. Employees can call as often as you like and speak for as long as they need.
Setting up an EAP in your business is as simple as giving us a call. We will need to know the number of employees that are in your organisation and when you would like to start receiving the service and we can take it from there.